Nova Pendant

Personalized Message

• Craft your personalized message with up to 20 characters
• Offering a variety of fonts to select from

Initials

• Choose up to 3 Letters or Symbols in engrave
• Standard font only for Initials

Submit a Design

• Submit a design of your choice (Write or Draw a design on a BLANK piece of paper, lined paper will not work!)
• Take a CLEAR photo of the image or scan the photo and upload it.
• Consider that your design should fit onto the pendant. For instance, a long one-line message might not engrave with as much detail.

If you're considering purchasing this product as it is, please refrain from selecting any of these options.

Product Details:

• Sizes: Bracelets and rings are mostly adjustable in size, while necklaces are available in 40, 45, and 50cm chains with additional 5cm extender.
• Material: Crafted from corrosion-resistant 316L stainless steel and coated in 18k gold or rose gold. This ensures that your piece will retain its color without fading.
• Unisex: Suitable for both Him and Her.
• Engraving: Utilizing cutting-edge laser technology, we engrave each piece with exceptional precision.

All purchases are final, and returns are not accepted. Exceptions are made only for misspelled engravings or mistakes on the seller's end.

Customers are responsible for providing the correct address and engraving details. If the wrong address is provided, a re-shipping fee will be charged for sending the order to the corrected address.

Custom rings that do not fit cannot be exchanged or returned.

Some exceptions include replacement for items that break within a year after purchase, and damaged items upon delivery. These cases can be resolved without the need to return the damaged item.

Customers must contact the seller within 30 days of receiving the order for refund or replacement requests. After 30 days, no refunds or replacements will be offered.

Only partial refunds may be granted for items returned more than 30 days after delivery.

Customers are advised to check their bank accounts, contact their credit card company, and then their bank if a refund is not received. Further inquiries can be directed to Jewelry.mk2@gmail.com

Exchanges and returns are not generally accepted. Items will be replaced only if they are defective or damaged. Customers can contact Jewelry.mk2@gmail.com for assistance.

The time it takes for exchanged products to reach customers may vary depending on their location.

It's clear that the policy aims to address various scenarios while emphasizing the custom nature of the products and the importance of accurate information provided by customers.

All orders originate from CANADA

Custom products require 1-5 days for processing as they are crafted upon order placement.

Failed Delivery:

If a package cannot reach the specified shipping address due to customer-related issues (e.g., incorrect address, absence during delivery attempts) or if the customer declines to collect the package, the item will be returned to MK2 JEWELRY at the customer's expense.

Returns are not accepted for custom products. In such cases, the customer will be contacted to provide a correct address for reshipment, with the additional shipping cost being the customer's responsibility.

Items Not Received Despite Tracking Indicating Delivery:

Refunds or replacements are not offered for items tracked as delivered. It is recommended to choose a secure delivery address.

The shipping company marks an item as delivered only upon successfully delivering it to the provided address. If an order is marked as delivered but not received, customers are advised to check their mailbox or contact the local post office.

Shipment Confirmation:

Customers will receive a shipment confirmation email containing tracking information when their order is dispatched.

Delivery Date Estimate:

The delivery date estimate on the product page serves as an approximation based on the average delivery speed to your country and is not guaranteed.